Forward From Your Email To Ticket
Fully integrated into ConnectWise Manage PSA, Email reConnector stops the manual work and hassle of turning emails from your inbox, into support tickets. Simply forward the email to Email reConnector to have an accurate ticket of the original request created EVERY time!
Are Your IT Staff Wasting Time Tackling Help Request Emails?
Get their time back and improve the customer experience with Email reConnector for only $39.99/mo!
Stop the Manual Work and Hassle of Turning Emails From Your Inbox Into a Ticket
Many end users will email their favorite tech or whomever else they assume will speed their help requests along, nine times out of 10, their request doesn’t go directly into ConnectWise.
This leads to one of two outcomes:
- You’ve got a more diligent IT team than most, and they waste valuable (and un-trackable) time doing admin-style work to create a ticket on the user’s behalf.
- If your IT team decides to fix the problem instead of creating a ticket, the request might never be logged. That means lost revenue and the headaches of a missing paper trail.
How It Works.
Steve in Accounting has a problem with his computer, and after learning the email of his favorite IT tech Sue, sends his help request directly to her.
Sue takes the email and simply forwards it to Email reConnector. Yes, that’s really all they have to do!
Email reConnector takes care of creating the ticket for your IT team. It creates an accurate ticket directly in ConnectWise Manage. Quick, simple, in less than three steps.
Creating Tickets Has Never Been So Easy!
Benefits Include
Unlimited Users, Email Addresses, & Domains- Cloud API integration – No software to install
- No more copy / pasting from emails to tickets
- Bring sales-related emails into ConnectWise Manage as Activities
- Notes added to forwarded email appear in the Internal notes of the ticket
- Member restrictions – limit access per board per member
- Can be used on any board, even if not email enabled
- No limitations to amount of connected service boards
- Assign special service board statuses with special customer-facing message
- Creates ticket correctly as the original customer company and contact
- No need to give staff members access to IMAP accounts
Why Use ?
A clunky, manual process is reduced down to one email forward. And, as a cloud-based solution, your IT team can forward help request emails to Email reConnector from anywhere, and on any device.
Stop Wasting Time
No need for IT staff to create manual tickets for end users. No need to be in the office to get a support request to ConnectWise right away.
Boost Revenue
With tickets for all your team’s IT support hours, you’ll never lose revenue because you don’t have the proper documentation.
Help Customers Faster
When your IT team can create an accurate ticket with a simple forward, customers aren’t left waiting for support.
Get The Email reConnector Advantage
Have any questions before you sign up? Reach out to our talented sales and support team!